/* VSKY home concierge — navy premium, animations respect reduced-motion */

#wz-faq-bot {
  --wz-navy: #1b2a4a;
  --wz-navy-deep: #152238;
  --wz-navy-mid: #2A4068;
  --wz-navy-glow: #3D5A80;
  --wz-bot-panel: #ffffff;
  --wz-bot-bg: #ffffff;
  --wz-bot-border: rgba(27, 42, 74, 0.14);
  --wz-bot-text: #311019;
  --wz-bot-muted: #5A6B85;
  --wz-bot-accent: #1B2A4A;
  --wz-bot-accent-2: #3D5A80;
  --wz-bot-user: #1b2a4a;
  --wz-ease: cubic-bezier(0.22, 1, 0.36, 1);
  font-family: Inter, system-ui, sans-serif;
  font-size: 14px;
  line-height: 1.45;
  z-index: 99998;
}

#wz-faq-bot *,
#wz-faq-bot *::before,
#wz-faq-bot *::after {
  box-sizing: border-box;
}

#wz-faq-bot button {
  font: inherit;
  cursor: pointer;
}

#wz-faq-bot-toggle {
  position: fixed;
  right: 20px;
  bottom: 20px;
  width: 72px;
  height: 72px;
  padding: 0;
  border: 0;
  border-radius: 50%;
  background: transparent;
  box-shadow: none;
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 99999;
  transition: transform 0.2s var(--wz-ease);
}

#wz-faq-bot-toggle .wz-fab-lottie {
  position: relative;
  isolation: isolate;
  overflow: hidden;
  width: 72px;
  height: 72px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border-radius: 50%;
  background: transparent !important;
  box-shadow: none;
}

#wz-faq-bot-toggle .wz-fab-lottie .wz-fab-player {
  width: 72px;
  height: 72px;
  display: block;
  border-radius: 50%;
  background: transparent;
  filter: none;
  transform: scale(1.16);
  transform-origin: center;
  overflow: hidden;
}

#wz-faq-bot-toggle .wz-fab-lottie .wz-fab-logo {
  position: absolute;
  top: 50%;
  left: 50%;
  z-index: 2;
  width: 28px;
  height: 28px;
  transform: translate(-50%, -50%);
  object-fit: contain;
  pointer-events: none;
  filter: none;
}

#wz-faq-bot-toggle:hover {
  transform: scale(1.02);
}

#wz-faq-bot-toggle:focus-visible {
  outline: 2px solid var(--wz-bot-accent-2);
  outline-offset: 3px;
}

#wz-faq-bot-toggle[aria-expanded="true"] {
  transform: scale(0.98);
}

#wz-faq-bot-panel {
  position: fixed;
  right: 16px;
  bottom: 92px;
  width: min(calc(100vw - 32px), 390px);
  height: min(580px, calc(100dvh - 116px));
  max-height: min(580px, calc(100dvh - 116px));
  border-radius: 20px;
  border: 1px solid var(--wz-bot-border);
  background: linear-gradient(180deg, #ffffff 0%, #fdfbfc 48%, #f8f3f5 100%);
  color: var(--wz-bot-text);
  box-shadow:
    0 22px 52px rgba(20, 16, 18, 0.2),
    0 0 0 1px rgba(27, 42, 74, 0.16),
    inset 0 1px 0 rgba(255, 255, 255, 0.95);
  display: grid;
  grid-template-rows: auto minmax(0, 1fr) auto auto auto;
  overflow: hidden;
  min-height: 0;
  opacity: 0;
  visibility: hidden;
  transform: translateY(28px) scale(0.92);
  filter: blur(2px);
  transition:
    opacity 0.42s var(--wz-ease),
    transform 0.48s var(--wz-ease),
    filter 0.38s ease,
    visibility 0.42s;
  z-index: 99999;
}

#wz-faq-bot-panel.is-open {
  opacity: 1;
  visibility: visible;
  transform: translateY(0) scale(1);
  filter: blur(0);
}

#wz-faq-bot-head {
  padding: 16px 18px 14px;
  border-bottom: 1px solid var(--wz-bot-border);
  background: linear-gradient(180deg, #fff 0%, #f6ecef 100%);
  position: relative;
  overflow: hidden;
}

#wz-faq-bot-head::after {
  content: '';
  position: absolute;
  inset: 0;
  background: linear-gradient(105deg, transparent 40%, rgba(139, 40, 64, 0.12) 50%, transparent 60%);
  transform: translateX(-100%);
  pointer-events: none;
}

#wz-faq-bot-panel.is-open #wz-faq-bot-head::after {
  animation: wzHeadShine 1.1s var(--wz-ease) 0.15s forwards;
}

@keyframes wzHeadShine {
  to {
    transform: translateX(100%);
  }
}

#wz-faq-bot-head h2 {
  margin: 0;
  font-family: Syne, Inter, sans-serif;
  font-size: 17px;
  font-weight: 700;
  letter-spacing: 0.08em;
  line-height: 1;
  text-transform: uppercase;
  color: var(--wz-bot-accent);
  white-space: nowrap;
}

#wz-faq-bot-head .wz-faq-bot-head-brand {
  display: flex;
  align-items: center;
  gap: 8px;
  min-height: 20px;
  white-space: nowrap;
}

#wz-faq-bot-head .wz-faq-bot-head-logo {
  width: 20px;
  height: 20px;
  flex: 0 0 20px;
  object-fit: contain;
  filter: brightness(0) saturate(100%);
}

.wz-faq-bot-msgs-wrap {
  min-height: 0;
  width: 100%;
  overflow-x: hidden;
  overflow-y: auto !important;
  -webkit-overflow-scrolling: touch;
  overscroll-behavior: contain;
  touch-action: pan-y;
  position: relative;
}

#wz-faq-bot-msgs {
  padding: 14px 14px 12px;
  display: flex;
  flex-direction: column;
  gap: 12px;
}

#wz-faq-bot-msgs:focus-visible {
  outline: none;
}

/* Message enter */
.wz-faq-msg.wz-faq-msg--enter {
  opacity: 0;
  transform: translateY(16px);
}

.wz-faq-msg.wz-faq-msg--enter.user {
  transform: translateY(16px) translateX(14px);
}

.wz-faq-msg.wz-faq-msg--enter.wz-faq-msg--enter-active.bot {
  animation: wzMsgBotIn 0.5s cubic-bezier(0.22, 1, 0.36, 1) both;
}

.wz-faq-msg.wz-faq-msg--enter.wz-faq-msg--enter-active.user {
  animation: wzMsgUserIn 0.42s cubic-bezier(0.22, 1, 0.36, 1) both;
}

.wz-faq-msg.wz-faq-msg--enter.wz-faq-msg--enter-active {
  opacity: 1;
  transform: translate(0, 0);
  transition:
    opacity 0.45s var(--wz-ease),
    transform 0.45s var(--wz-ease);
}

.wz-faq-msg {
  max-width: 92%;
  padding: 11px 14px;
  border-radius: 14px;
  word-break: break-word;
  will-change: transform, opacity;
}

.wz-faq-msg.bot {
  align-self: flex-start;
  background: #fff;
  border: 1px solid var(--wz-bot-border);
  color: var(--wz-bot-text);
  box-shadow:
    inset 0 1px 0 rgba(255, 255, 255, 0.92),
    0 6px 14px rgba(32, 20, 24, 0.08);
}

.wz-faq-msg.user {
  align-self: flex-end;
  background: linear-gradient(135deg, #3D5A80, #1b2a4a);
  border: 1px solid rgba(27, 42, 74, 0.2);
  color: #fff;
  box-shadow:
    inset 0 1px 0 rgba(255, 255, 255, 0.2),
    0 8px 18px rgba(47, 17, 25, 0.2);
}

.wz-faq-msg.bot strong {
  font-weight: 700;
  color: #1b2a4a;
}

.wz-faq-msg a {
  color: var(--wz-navy-glow);
  text-decoration: underline;
  text-underline-offset: 2px;
}

.wz-faq-msg a:hover {
  color: var(--wz-navy);
}

/* Typing indicator */
.wz-faq-typing {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  height: 1.35rem;
  padding: 2px 0;
}

.wz-faq-typing span {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--wz-bot-muted);
  animation: wzTypingDot 1.15s infinite ease-in-out;
}

.wz-faq-typing span:nth-child(2) {
  animation-delay: 0.15s;
}

.wz-faq-typing span:nth-child(3) {
  animation-delay: 0.3s;
}

@keyframes wzTypingDot {
  0%,
  70%,
  100% {
    transform: translateY(0);
    opacity: 0.35;
  }
  35% {
    transform: translateY(-5px);
    opacity: 1;
  }
}

#wz-faq-bot-chips {
  display: flex;
  flex-wrap: nowrap;
  gap: 6px;
  padding: 0 14px 12px;
  overflow-x: auto;
  -webkit-overflow-scrolling: touch;
  scrollbar-width: none;
}

#wz-faq-bot-chips::-webkit-scrollbar {
  display: none;
}

#wz-faq-bot-chips button {
  flex: 0 0 auto;
  padding: 7px 13px;
  border-radius: 999px;
  border: 1px solid rgba(27, 42, 74, 0.2);
  background: #fff;
  color: var(--wz-bot-accent);
  font-size: 12px;
  font-weight: 600;
  white-space: nowrap;
  transition:
    transform 0.22s var(--wz-ease),
    background 0.22s ease,
    border-color 0.22s ease;
}

#wz-faq-bot-chips button:hover {
  background: #ffffff;
  transform: translateY(-1px);
}

#wz-faq-bot-chips button:active {
  transform: scale(0.97);
}

#wz-faq-bot-chips button:focus-visible {
  outline: 2px solid var(--wz-bot-accent-2);
  outline-offset: 2px;
}

#wz-faq-bot-chips button.wz-chip-support {
  border-color: rgba(234, 88, 12, 0.45);
  background: #fff7ed;
  color: #c2410c;
}

#wz-faq-bot-chips button.wz-chip-support:hover {
  background: #ffedd5;
  border-color: rgba(234, 88, 12, 0.65);
}

.wz-faq-support-ticket-chip {
  align-self: flex-start;
  max-width: calc(100% - 28px);
  margin: 4px 14px 10px;
  padding: 10px 14px;
  border-radius: 12px;
  border: 1px solid rgba(234, 88, 12, 0.35);
  background: linear-gradient(135deg, #fff7ed, #ffffff);
  display: flex;
  flex-direction: column;
  gap: 2px;
  animation: wzFaqCardIn 0.32s ease both;
}

.wz-faq-support-ticket-chip__label {
  font-size: 9px;
  font-weight: 800;
  letter-spacing: 0.2em;
  text-transform: uppercase;
  color: #c2410c;
}

.wz-faq-support-ticket-chip__ref {
  font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace;
  font-size: 14px;
  font-weight: 700;
  color: #1b2a4a;
  letter-spacing: 0.04em;
}

.wz-faq-support-ticket-chip__hint {
  font-size: 11px;
  color: #5a6b85;
  margin-top: 2px;
}

/* FAQ category section label in chips row */
.wz-chip-section-label {
  flex: 0 0 auto;
  padding: 0 4px;
  font-size: 9px;
  font-weight: 800;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--wz-bot-muted);
  align-self: center;
  white-space: nowrap;
  pointer-events: none;
}

/* Stagger entrance for question chips */
@keyframes wzChipIn {
  from { opacity: 0; transform: translateY(4px); }
  to   { opacity: 1; transform: translateY(0); }
}
#wz-faq-bot-chips button {
  animation: wzChipIn 0.2s ease both;
}
@media (prefers-reduced-motion: reduce) {
  #wz-faq-bot-chips button { animation: none; }
}

#wz-faq-bot-foot {
  padding: 12px 14px 16px;
  border-top: 1px solid var(--wz-bot-border);
  background: rgba(255, 255, 255, 0.95);
  display: flex;
  gap: 10px;
  align-items: stretch;
}

#wz-faq-bot-input {
  flex: 1;
  border-radius: 12px;
  border: 1px solid var(--wz-bot-border);
  background: #fff;
  color: var(--wz-bot-text);
  padding: 10px 14px;
  min-height: 44px;
  transition:
    border-color 0.25s ease,
    box-shadow 0.25s ease;
}

#wz-faq-bot-input::placeholder {
  color: var(--wz-bot-muted);
}

#wz-faq-bot-input:focus {
  outline: none;
  border-color: rgba(139, 40, 64, 0.38);
  box-shadow: 0 0 0 3px rgba(139, 40, 64, 0.2);
}

#wz-faq-bot-send {
  padding: 0 16px;
  border-radius: 12px;
  border: 1px solid rgba(27, 42, 74, 0.24);
  background: linear-gradient(180deg, #3D5A80, #1b2a4a);
  color: #fff;
  font-weight: 600;
  transition:
    transform 0.2s var(--wz-ease),
    filter 0.2s ease;
}

#wz-faq-bot-send:hover {
  filter: brightness(1.1);
}

#wz-faq-bot-send:active {
  transform: scale(0.97);
}

#wz-faq-bot-send:focus-visible {
  outline: 2px solid var(--wz-bot-accent-2);
  outline-offset: 2px;
}

#wz-faq-bot-send:disabled {
  opacity: 0.55;
  cursor: wait;
  transform: none;
}

.wz-faq-msg.bot.wz-faq-pending {
  font-style: normal;
  color: var(--wz-bot-muted);
}

#wz-faq-bot-panel .wz-faq-disclaimer {
  padding: 0 14px 10px;
  font-size: 11px;
  color: var(--wz-bot-muted);
  line-height: 1.35;
}

/* ── Smoke / drift word animation ──────────────────────────────────────── */
@keyframes wzWordSmoke {
  0% {
    opacity: 0;
    filter: blur(7px);
    transform: translateY(7px) scale(0.94);
  }
  40% {
    opacity: 0.7;
    filter: blur(1.5px);
    transform: translateY(2px) scale(0.99);
  }
  100% {
    opacity: 1;
    filter: blur(0);
    transform: translateY(0) scale(1);
  }
}

.wz-word-smoke {
  display: inline;
  opacity: 0;
  animation: wzWordSmoke 0.5s cubic-bezier(0.22, 1, 0.36, 1) both;
}

/* ── Enhanced bot message entry ─────────────────────────────────────────── */
@keyframes wzMsgBotIn {
  0%   { opacity: 0; transform: translateY(14px) scale(0.97); filter: blur(3px); }
  60%  { opacity: 0.85; filter: blur(0.5px); }
  100% { opacity: 1; transform: translateY(0) scale(1); filter: blur(0); }
}

@keyframes wzMsgUserIn {
  0%   { opacity: 0; transform: translateY(12px) translateX(10px) scale(0.96); }
  100% { opacity: 1; transform: translateY(0) translateX(0) scale(1); }
}

/* FAQ card grid entrance */
@keyframes wzFaqCardIn {
  0%   { opacity: 0; transform: translateY(12px) scale(0.96); filter: blur(2px); }
  100% { opacity: 1; transform: none; filter: blur(0); }
}

.wz-charter-card {
  opacity: 1;
}

@media (prefers-reduced-motion: reduce) {
  .wz-charter-card,
  .wz-ui-card {
    animation: none !important;
    opacity: 1 !important;
    transform: none !important;
  }

  #wz-faq-bot-panel {
    transition: opacity 0.18s ease, visibility 0.18s ease;
    filter: none !important;
    transform: none !important;
  }

  #wz-faq-bot-panel.is-open #wz-faq-bot-head::after {
    animation: none;
  }

  .wz-faq-msg.wz-faq-msg--enter.bot,
  .wz-faq-msg.wz-faq-msg--enter.user {
    opacity: 1;
    transform: none;
  }

  .wz-faq-msg.wz-faq-msg--enter.wz-faq-msg--enter-active {
    transition: none;
  }

  .wz-faq-typing span {
    animation: none;
    opacity: 0.85;
  }

  .wz-word-smoke {
    animation: none !important;
    opacity: 1 !important;
    filter: none !important;
    transform: none !important;
  }
}